Refund policy

Purchases made on shop.landrysinc.com may be returned or exchanged within 30 days of receiving your order. The return shipping rate will be deducted from the refund amount (not inclusive of original shipping fee) or if you are exchanging an item, an $8 exchange fee will be charged prior to the exchange item shipping out. *Shipping costs, shipping protection and redeemed rewards are non-refundable. All sale items and international orders are FINAL SALE and do not qualify for returns or exchanges.

Eligibility requirements for returns & exchanges:

  1. Unworn or unused merchandise in original condition.
  2. Price tags/stickers and original misc. tags/stickers attached.
  3. Food products, made to order customer products, and all health and beauty items are final sale and are not eligible for returns or exchanges.
  • Processing Time: Our guest service team will process your refund or exchange within approximately 7-10 days of receiving your return. Once approved, you will receive an email confirmation.
  • Return Instructions: You are responsible for packing your items, printing the return label, and returning the

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at shoplandrysinc@ldry.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at shoplandrysinc@ldry.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at shoplandrysinc@ldry.com.

     items to the carrier.
  • Return Label Validity: The return label is valid for 5 business days from the time it is issued.
  • Inspection: Before issuing a refund, we will inspect the item to ensure it meets our requirements.
  • Bank Processing Time: Your banking institution may require additional days to process and post the refund to your account.
  • Damaged or Defective Products: Must be reported within 5 days of receipt to be eligible for replacement. Email shop.landrysinc.com with your order number and detailed photos of the defect.
  • Lost or Stolen Shipments: Must be reported within 5 days of the delivery date to be eligible for replacement. Email shop.landrysinc.com with your order number and a detailed description of the issue.
  • Return Policy Compliance: Landry’s Inc. reserves the right to deny a refund or exchange if the merchandise does not meet the return policy requirements.
  • Shipping Fees: Landry’s Inc. reserves the right to withhold reimbursement of shipping fees on all returns to cover the expense of the return shipping label. For exchanges, an additional shipping fee will be charged and payment is required prior to shipping the exchanged item.