Frequently Asked Questions

ORDERS

Once an order is submitted, you cannot apply changes or modifications. Contact us at shoplandrys@ldry.com to modify, change your order.

All items are carefully packed and prepared to ship out within 1-2 days. Orders placed between Friday - Sunday will be shipped on the following Monday.

Once we ship your order, you will receive the shipping notification with the tracking number. You can access and track your order on the oficial USPS website with the number provided.

You can cancel your order. Cancellation options are available for a short period. Please sign in to your account to view cancellation options for your order. Or email us at shoplandrys@ldry.com to cancel your order.

Shipping

We currently ship to the United States and cannot deliver to P.O. Boxes, A.P.O. or F.P.O. addresses.

Standard Overnight Shipping - only available for our Strip House 24-Layer Cake as this item is perishable.

Express Shipping - only available for orders in the Contiguous US (excludes AK, HI, International orders).

Standard Shipping – available for all orders. However, transit times may vary based on your shipping address. Please refer to the shipping options at checkout for shipping timeframe.

Yes. For international orders*, please email the following information to shoplandrys@ldry.com to obtain a shipping quote:

1) Shipping address

2) Item name

3) Quantity of each item

4) Picture or screenshot of items

*Please note, International customers assume responsibility for any duties / taxes that may be incurred from customs. Please note all international purchases are final sale and are not eligible for returns.

Returns and exchanges

Shop.Landrysinc.com will gladly accept returns and exchanges and will credit or refund any purchase made directly from shop.landrysinc.com if returned within 30 days of the shipping date within the United States only. International purchases are final and not eligible for return or exchange.

To initiate a return/exchange, please email shoplandrys@ldry.com or call us at (713) 386-7189 to request a return shipping label. In order to complete this request, you will need to provide the order number, quantity, and items wanting to return or exchange.

~ Unworn or unused merchandise in original condition.

~ Price tags/stickers and original misc.

~ Tags/stickers attached.

~ Food products, made to order custom products, and all health and beauty items are final sale and not eligible for returns or exchanges.

**Returns and exchanges will NOT be accepted for items purchased at Landry's physical locations. Those items might only be returned to the same location from which it was purchased.

***Upon receipt of returned goods, Landry’s Inc. reserves the right to deny a refund or exchange if the merchandise does not meet the return policy requirements. Landry’s Inc. also reserves the right to withhold reimbursement of shipping fees on allreturnsto cover the expense of the return shipping label. For exchanges, an additional shipping fee will be charged and payment is required prior to shipping the exchanged item.

Our guest service team will process your refund or exchange within approximately 10 days of receiving your return. Once your return has been processed, an email confirmation will be sent to you. Please note your banking institution may require additional days to process and post a refund transaction to your account.

Food products, made to order products, all health and beauty items, and International Orders are final sale and not eligible for returns or exchanges.

Promo codes

All promotional codes (digital or printed) will be activated after:

1) All items stated in the promotion are added to the cart in the correct quantities and combinations. Refer to the text on the promotion.

2) A purchase minimum has been met. Refer to the details of a specific promotion.

3) Correct code entered in the promotional field at check out after items are added to the cart.

All offers cannot be combined with any other offers and are non-stackable. ONLY ONE OFFER/CODE MAY BE USED AT ALL TIMES.

You can apply a promotional code at checkout. All promotional codes are applied to your total purchase, excluding shipping and taxes.

Only one promo code can be used at all times. However, you may choose to use your Landry's Select Club rewards towards your purchase and the promotional code. Our guest service will be happy to help you with this transaction. Please email us at shoplandrys@ldry.com


1) Your full name.
2) Your Landry's Select Club number.
3) Items that you desire to purchase.
4) Promotional code name that you would like to utilize.

Landry's Select Club

Yes, you can earn 1 point for every $1 spent. After your account balance has reached 250 points, you will receive a $25 reward. Points will be credited to your account based on all pre-tax purchases, excluding shipping and promotional discounts, and will post to your account within seven business days from the date of purchase. To check your account balance click here.

To earn points with shop.landrysinc.com purchases, simply reply to your order confirmation email with your:

1) Full Name.

2) Landry's Select Club active number.

*The points will be posted to your account within seven business days.

Your LSC membership account can be accessed directly on
https://www.landrysselect.com/login/

To redeem your Rewards, simply email us at shoplandrys@ldry.com with your Landry's Select Club account number and amount wanting to redeem.

Yes, as a loyal Landry's Select Member, you can earn double and triple points on designated days where shop.landrysinc.com specifies it.
Double or triple points apply to total purchases, excluding sales tax and shipping costs. Offer valid for only one day unless stated otherwise in prior communication. Accrued points will post to your account within seven business days from the date of purchase.

LSC members can redeem a $25 reward on pre-selected items prior to the 15th of the month with Landry's Retail on selected dates. Birthday Rewards Offer redemptions are non-transferable and cannot be combined with any other offers or promotions. $25 amount will be applied to a total purchase, excluding sale taxes and shipping fees. Accrued points will be posted to your account within seven business days from the date of purchase. 

To become Landry's Select Club Loyal member you will need to sign-up for the program at Landrys' Select Club official webiste. https://www.landrysselect.com