Purchases made on shop.landrysinc.com may be returned or exchanged within 30 days of receiving your order. Please email firstname.lastname@example.org to request a return shipping label and include your order number, quantity, and items wanting to return or exchange.
Eligibility requirements for returns & exchanges:
- Unworn or unused merchandise in original condition
- Price tags/stickers and original misc. tags/stickers attached
- Food products, made to order custom products, and all health and beauty items are final sale and not eligible for returns or exchanges.
Our guest service team will process your refund or exchange within approximately 10 days of receiving your return. Once your return has been processed, an email confirmation will be sent to you. Please note, your banking institution may require additional days to process and post a refund transaction to your account.
Upon receipt of returned goods, Landry’s Inc. reserves the right to deny a refund or exchange if the merchandise does not meet the return policy requirements. Landry’s Inc. also reserves the right to withhold reimbursement of shipping fees on all returns to cover the expense of the return shipping label. For exchanges, an additional shipping fee will be charged and payment is required prior to shipping the exchanged item.